FAQs
A better experience starts with clarity.
I’m new! When should I arrive?
First time? Arrive at least 10 minutes early so we can introduce you to the equipment and set you up for success. It’s all about safety and confidence from day one. We do not allow late entry if you are new.
What if I’m late?
Running a bit behind? We understand life happens. Returning clients have a 5-minute grace window where we allow you to still enter—BUT if class is full and someone is waiting on standby, we may release your spot after the first move to the individual who is present.
How do cancellations work?
Our cancellation window is 5 hours (Unlimited members is 3 hours). If you do not cancel your reservation before those windows, it is considered a late cancellation and you will either lose your class credit (session based packages/memberships) or be charged a $20 fee (unlimited members). Same applies for no-shows.
What if I booked through ClassPass?
We’re unable to modify ClassPass bookings—please reach out to them directly for any changes.
Do you offer discounts?
We do! Students, teachers, and military receive 10% off full-priced packages with valid ID. Email us to apply.
Is there parking?
Easy parking is available at Vista, Solana Beach, Carlsbad, Rancho Bernardo, and Carmel Valley. Downtown has several options including street parking and $3 validations at the Marriott Hotel.
Do I need grip socks?
Yes, they’re required for safety and cleanliness. Forgot yours? We’ve got them in studio for sale!
How does the waitlist work?
If a spot opens up, you will be automatically added to class up to 6 hours before its start time. For example - If you add yourself to a waitlist for a 6AM class, you can be added up until midnight. Planning to sleep in? Remove yourself from the waitlist before going to bed to avoid being charged. Past midnight, the waitlist disappears for that class and if a spot opens up, you will not be automatically added. Spots that open less than 6 hours before class time must be rebooked as a normal booking.
Do my classes expire?
Yes, but if life gets in the way, just email us—we’re happy to help within reason.
What’s included in unlimited memberships?
One class per day is included. Extra sessions are just $23 each.
How do I cancel my membership?
Send us an email 7+ days before OR login to your Walla account. Early cancellations will result in a $100 fee.
Are purchases refundable?
All sales are final—please choose your packages mindfully.
What if I go over my monthly limit?
No problem—extra classes are available to members for just $23 each.
Can I bring my child or dog?
We love them—but to respect all clients, we don’t allow children or pets inside the studio. One-time exceptions may be made; just let us know.
Do you have showers?
Solana Beach has showers for everyone, and Downtown offers a women’s shower. Bring your own towel and please keep showers quick.
How do I book a class at Elevate Training?
You can book a class through the Schedule page or by logging into your Walla account. New clients can take advantage of our intro offers for first-time visitors. Classes can also be booked through the ClassPass app.
Does Elevate Training offer intro deals for new clients?
Yes! We have special Intro Offers designed for first-time clients to experience Elevate Training at a reduced rate. Visit elevatetraining.com/intro-offers to see current promotions.
Can I put my membership on hold?
Yes! We offer membership holds for 7 or more days. Email connect@elevatetraining.com to request a hold before your next billing date.
What are Elevate Training's studio hours?
Hours vary by location. Check the Schedule page for class times at your nearest studio - Solana Beach, Rancho Bernardo, Carlsbad, Downtown San Diego, or Carmel Valley.