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"I’m new! When should I arrive?"
First time? Arrive at least 10 minutes early so we can introduce you to the equipment and set you up for success. It’s all about safety and confidence from day one.

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"What if I’m late?"
Running a bit behind? Returning clients have a 5-minute grace window—but if class is full, we may release your spot. New clients must arrive early or we’ll need to reschedule.

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"How do cancellations work?"
Cancel at least 5 hours ahead (3 for unlimited members) to avoid losing your session or a $20 fee. This gives someone else the chance to move and thrive.

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"What if I booked through ClassPass?"
We’re unable to modify ClassPass bookings—please reach out to them directly for any changes.

 

"Can I pause my membership?"
Yes! Heading out of town or need a break? We offer holds for packages of 7+ days. Just email connect@elevatetraining.com.

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"Do you offer discounts?"
We do! Students, teachers, and military receive 10% off full-priced packages with valid ID. Email us to apply.

 

"Is there parking?"
Easy parking is available at Solana Beach, Carlsbad, Rancho Bernardo, and Carmel Valley. Downtown has several options including street parking and discounted hotel rates—check our site for details.

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"Do I need grip socks?"
Yes, they’re required for safety and cleanliness. Forgot yours? We’ve got them in studio.

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"How does the waitlist work?"
You can be added up to 6 hours before class. Planning to sleep in? Remove yourself ahead of time to avoid being charged.

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Do my classes expire?
Yes, but if life gets in the way, just email us—we’re happy to help within reason.

 

What’s included in unlimited memberships?
One class per day is included. Extra sessions are just $23 each.

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How do I cancel my membership?
Send us an email 7+ days before OR login to your Walla account. Early cancellations will result in a $100 fee.

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Are purchases refundable?
All sales are final—please choose your packages mindfully.

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What if I go over my monthly limit?
No problem—extra classes are available to members for just $23 each.

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Can I bring my child or dog?
We love them—but to respect all clients, we don’t allow children or pets inside the studio. One-time exceptions may be made; just let us know.

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Do you have showers?
Solana Beach has showers for everyone, and Downtown offers a women’s shower. Bring your own towel and please keep showers quick.